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Avaya 3001 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Administration- Administrative management
  • 1. Access control and authentication
    • 2. Maintenance best practices
      • 3. System security settings
        Topic 2: Maintenance and Troubleshooting- System support
        • 1. Monitoring and diagnostics
          • 2. Fault isolation and problem resolution
            • 3. Backup and restore
              Topic 3: Voice Applications and Connectivity- Communication services
              • 1. Voicemail configuration
                • 2. Networking and interoperability
                  • 3. SIP trunk configuration
                    Topic 4: System Installation and Initial Configuration- Platform deployment
                    • 1. Software and firmware installation
                      • 2. Network and IP configuration
                        • 3. Initial system setup
                          Topic 5: IP Office Architecture and Components- IP Office system architecture
                          • 1. Hardware components and licensing
                            • 2. Control units and expansion modules
                              Topic 6: User and Telephony Configuration- Endpoint configuration
                              • 1. Hunt groups and feature programming
                                • 2. User creation and management
                                  • 3. Extension and telephone configuration

                                    Avaya IP Office Configuration and Maintenance Sample Questions:

                                    1. Which applications are provided with an IP Office Application Server DVD? (Choose two.)

                                    A) VoiceMail Pro
                                    B) Monitor
                                    C) System Status Application
                                    D) IP Office Manager
                                    E) one-X@ Portal


                                    2. Which outcome can be prevented with a correctly designed multi-site SCN solution?

                                    A) Tromboned calls
                                    B) Compromised ACD routes
                                    C) Oversubscribed VoiceMail storage
                                    D) Oversubscribed VMPro ports


                                    3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

                                    A) The CCR Agent is not a CCR administrator.
                                    B) All of the CCR licenses are being used.
                                    C) The CCR Agent is checked on the user's telephony tab.
                                    D) The CCR Agent is not logged into the telephone.
                                    E) The CCR Agent is in After Call Work (ACW).


                                    4. When testing an implementation, users are attempting to dial out of the system and they receive the message "Incompatible" on the display of their telephones, and the call fails.
                                    What is the cause of the problem?

                                    A) The Short Codes are programmed incorrectly.
                                    B) The lines on the system are out of service.
                                    C) The users have not been assigned a direct dial out code.
                                    D) User rights are not defined.


                                    5. Which Windows command is used to determine which ports the server is currently using?

                                    A) ipconfig /displaydns
                                    B) show ports
                                    C) netstat -an
                                    D) netsh interface dump
                                    E) portqry


                                    Solutions:

                                    Question # 1
                                    Answer: A,E
                                    Question # 2
                                    Answer: D
                                    Question # 3
                                    Answer: C
                                    Question # 4
                                    Answer: A
                                    Question # 5
                                    Answer: C

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