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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Wfm
D) Interactions

2. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) CTI adapter is required to receive call signalling and meta data from the
B) There is just one CTI adapter per data source
C) CTI adapter is not necessary for Integration Service
D) There is just one CTI adapter per system

3. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Set up recording Environtment
B) Create Phones and Extensions
C) Create a phone Data Source
D) Create a Member Group

4. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) The server can be hosted on several diferent hardware types
B) The server is located in the desktop zone
C) Two or more physical servers can have the same installed platform
D) The same hardware can be used for multiple severs
E) SQL Server must be installed on this server

5. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It connects Recorder with the third-party system
B) Itassignscall buffer disk settings an logical drives to the contact recording environtment
C) It sets up recorder roles, which define the functionality of servers
D) It captures and processes events from server interfaces

Solutions: