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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) eLearning
B) Coaching
C) Wfm
D) Interactions

2. You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A) You have not created the profile as a supervisor
B) You have not created a valid profile
C) You have not created the profile as a manager
D) You have not created the user name and password .

3. During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c

A) Data Migration Discovery Tool
B) WFO data Migration Tool form V15.1
C) Migration Mode tool
D) Migration DB Scripts.

4. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) Local System
B) DMSA
C) MSA
D) SA

5. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Status SummaryThresholds
B) Configuration Checker
C) Capture Status
D) Recorder Status Summary

Solutions: