[2023] Get Top-Rated Salesforce Experience-Cloud-Consultant Exam Dumps Now
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Achieving the Salesforce Certified Experience Cloud Consultant certification can be beneficial for professionals looking to advance their careers in the Salesforce ecosystem. Salesforce Certified Experience Cloud Consultant certification demonstrates that a candidate has the skills and expertise required to design and implement Experience Cloud solutions that meet business requirements and provide a seamless customer experience. Additionally, the certification can help individuals stand out in the job market and increase their earning potential.
Salesforce Experience-Cloud-Consultant (Salesforce Certified Experience Cloud Consultant) Certification Exam is designed to test the knowledge and skills of professionals who have experience in implementing and managing Salesforce Experience Cloud solutions. Salesforce Certified Experience Cloud Consultant certification exam is intended for individuals who are responsible for designing, configuring, and managing customer communities, portals, and websites using Salesforce Experience Cloud. Experience-Cloud-Consultant exam measures the knowledge of candidates in areas such as community setup, security and access, customizations, and integration with other Salesforce products.
NEW QUESTION # 67
Ursa Major Solar (UMS) uses a third party to manage low-severity tickets using its legacy system. Sometimes, third-party agents have to create cases on behalf of UMS customers.
Which user licenses should the implementation practitioner recommend for third-party staff?
- A. Customer Community Plus
- B. Partner Community
- C. Customer Community
- D. Customer Identity
Answer: C
NEW QUESTION # 68
Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.
When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?
- A. Visible to Anyone
- B. Visible to Customer
- C. Visible to Public Knowledge Base
- D. Visible to Partner
Answer: C
NEW QUESTION # 69
Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.
Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers
- A. Custom list views for standard objects are included as dependencies.
- B. Custom list views for custom objects are included as dependencies.
- C. Custom list views for standard objects are not included as dependencies.
- D. Custom list views for custom objects are not included as dependencies.
Answer: C,D
Explanation:
When you package your Experience Cloud site, some components and settings are included as dependencies, while others are not. For example:
Custom list views for custom objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.
Custom list views for standard objects are not included as dependencies. You need to manually add them to your package or recreate them in the target org.
NEW QUESTION # 70
What is a prerequisite for creating a user that has a Partner Community license?
- A. The ''Enable as Partner'' action must be present on the Account page layout.
- B. Ensure that the partner user has the '' Enabled as partner'' permission set.
- C. The Enable as Partner'' action must be present on the User page layout.
- D. Select ''Enable as Partner'' in the Experience Workspace.
Answer: A
NEW QUESTION # 71
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
- A. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.
- B. Manually add one or more topics to each article within Workspaces.
- C. Select the appropriate topics on the Knowledge tab within Lightning Experience.
- D. Allow guest users to tag displayed articles with relevant topics on a public page.
Answer: A,B
NEW QUESTION # 72
DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona?
Choose 2 answers
- A. Financial Services Lightning template
- B. Financial Services Community permission set license
- C. Insurance agent permission set license
- D. Insurance Agent Portal Lightning template
Answer: B,D
NEW QUESTION # 73
What does a system administrator need to do when creating Experience Cloud users?
- A. Assign Partner Community Plus license to the user.
- B. Add user to an account as a contact record.
- C. Add user to an account as a user record.
- D. Click the "Log In to Site as User" button.
Answer: B
NEW QUESTION # 74
DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers
- A. Configure Lead Creation and Lead Distribution inside PRM Workspace.
- B. Enable "Allow External Lead Sharing" in Digital Experience settings.
- C. Create Assignment Rules for Lead Distribution.
- D. Create Page Layouts for Lead Distribution.
Answer: B,C
Explanation:
To set up Lead Sharing or Lead Distribution for partners, two steps are to enable "Allow External Lead Sharing" in Digital Experience settings and create Assignment Rules for Lead Distribution. Enabling "Allow External Lead Sharing" allows partners to access leads that are shared with them through sharing rules or manual sharing. Creating Assignment Rules for Lead Distribution allows leads to be automatically assigned to queues or users based on criteria that you define.
NEW QUESTION # 75
Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?
- A. Platform Portal
- B. Salesforce Authenticated Site
- C. Salesforce Unlimited
- D. Customer Community
Answer: D
NEW QUESTION # 76
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
- A. Role Hierarchy can only be used if all objects have external OWD set to Private.
- B. The default limit for the number of roles for portals is 50,000 per org.
- C. Unused roles can be deleted.
- D. Once created, roles cannot be deleted.
Answer: B,D
Explanation:
When setting up partner roles, you need to keep in mind some considerations, such as:
The default limit for the number of roles for portals is 50,000 per org. You can request an increase from Salesforce if you need more roles.
Once created, roles cannot be deleted. You can only deactivate them or rename them.
NEW QUESTION # 77
Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targeting are true? Calculator Choose 2 answers
- A. You can't assign record-based criteria to a component or branding set.
- B. You can only have three audiences.
- C. Available domains are created in the Administration workspace and associated with a community through a custom URL.
- D. You can't assign audiences to the components in the template header and footer sections.
Answer: A,D
Explanation:
Audience targeting allows you to display different content to different audiences based on criteria such as profile, location, domain, or user. However, there are some limitations of audience targeting, such as:
You can't assign audiences to the components in the template header and footer sections. These sections are shared across all pages in your site and can't be customized for different audiences.
You can't assign record-based criteria to a component or branding set. Record-based criteria are only available for page variations and navigation menu items.
NEW QUESTION # 78
How can records owned by Customer Community users be shared with internal users?
- A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
- B. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
- C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
- D. Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.
Answer: C
NEW QUESTION # 79
Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.
Which three things should BC in mind about unauthenticated or guest user access?
Choose 3 answers
- A. Guest user external organization-wide defaults are always set to Public.
- B. Guest user can't access records via manual sharing
- C. Guest user external organization-wide default are always set to Private.
- D. Guest user can't records via manual existing records
- E. Guest user can't be members of public groups or queues.
Answer: B,C,E
Explanation:
Three things that BC should keep in mind about unauthenticated or guest user access are A, B, and D. Unauthenticated or guest user access is a feature that allows users to access your Experience Cloud site without logging in or registering. Unauthenticated or guest users have limited access and visibility to data in your Salesforce org, and they have some restrictions, such as:
Guest user external organization-wide defaults are always set to Private. This means that guest users cannot access any records that are owned by external users (such as Customer Community or Partner Community users) unless they are explicitly shared with them.
Guest user can't access records via manual sharing. This means that guest users cannot access any records that are shared with them by using the Sharing button on the record detail page.
Guest user can't be members of public groups or queues. This means that guest users cannot access any records that are shared with them by using public groups or queues as criteria.
NEW QUESTION # 80
Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates should ZRS consider to build the portal?
Choose 2 answers
- A. Build Your Own
- B. Help Center
- C. Customer service
- D. Partner Central
Answer: A,D
Explanation:
Partner Central and Build Your Own are two templates that ZRS can consider to build the portal for its partners. Partner Central is a template that is designed for managing partner relationships, such as recruiting, onboarding, training, and co-selling. Build Your Own is a template that allows you to create a custom site using Lightning Web Components and other web standards.
NEW QUESTION # 81
What accurately sequences the necessary steps to create a partner user from an enabled partner account?
- A. 1) View the partner account contact.
2) Select Manage External User.
3) Select Enable Partner User.
4) Edit the user record to assign thecorrect role/profile.
5) Save. - B. )
1) Edit theuser record to assign the correct role/profile. ee
2) View the partner account contact. Single Book
3) Select Manage External User.
4) Select Enable Partner User.
5) Save. - C. 1) Edit the user record to assign the correct role/profile.
2) View the partner account contact.
3) Select Manage External User.
4) Select Enable Partner Account.
5) Save. - D. 1) View the partner account contact.
2) Select Manage External User. Multiple Books
3) Select Enable Partner Account.
4) Edit the user record to assign the correct role and profile.
5) Save.
Answer: A
NEW QUESTION # 82
Universal Containers (UC) has a B2C customer department that uses person accounts to track and manage all B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants to enable self-registration on the portal so customers can create their own user accounts.
What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the B2C site are captured as person accounts In Salesforce?
- A. A Restrict the Account record type access to Person Account record type only for the Site Guest User, so any account created is
- B. Use the standard self-registration configuration under Experience Workspace that assigns users to a default business account, and then build a trigger on Account to create person accounts for each user.
- C. Create a custom self-registration page and Apex handler that creates a person account for each user self-registering on the portal.
- D. Use the standard self registration configuration under Experience Workspace and leave the default Account field empty.
Answer: A
Explanation:
by default a person account.
NEW QUESTION # 83
Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other retailers around topic; however, retail managers aren't' able to see records owned by their peers and subordinates.
What should be done to resolve the issue?
- A. A Sharing Set needs to be created.
- B. A sharing Rule needs to be created.
- C. Retail managers needs to be put in the execute role in the Role Hierarchy
- D. Retail managers need to be given super User access.
Answer: D
NEW QUESTION # 84
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
- A. Lightning Bolts can help reduce implementation time.
- B. Lightning Bolts can help minimize licensing and provisioning cost.
- C. Lightning Bolts can help organize, manage, and reuse digital content.
- D. Lightning Bolts can be distributed and reused.
Answer: A,B,C
NEW QUESTION # 85
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
- A. Chat Agent Guided Setup Flow and Service Console
- B. Experience Builder and Chatter
- C. Service Channel and Chatter
- D. Service Console and Service Channel
Answer: A
Explanation:
To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.
NEW QUESTION # 86
Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.
During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.
What is the reason for this issue?
- A. The preconfigured Insights reports need to be modified to meet GDPR requirements.
- B. The Community manager for Europe does not have System Administrator privileges.
- C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.
- D. The Experience Cloud site for Europe has more than a million users.
Answer: C
NEW QUESTION # 87
Which component inform support agents working in the Service Console what actions a customer has taken on an Experience site?
- A. Einstein Customer
- B. Experience Tracker
- C. Customer Insights
- D. Community View
Answer: B
Explanation:
Experience Tracker is a component that informs support agents working in the Service Console what actions a customer has taken on an Experience site. Experience Tracker shows information such as page views, searches, downloads, and case interactions that the customer has performed on the site. This helps agents understand the customer's context and provide better service.
NEW QUESTION # 88
AW Computing is using the Build Your Own (LWR) template to create a site for its customers. The site will showcase blog posts written by AW Computing thought leaders.
Which component should the site creator use to dynamically populate the site with blog posts as new ones are added?
- A. CMS - Single
- B. CMS Connect (JSON)
- C. Grid component with list.views
- D. Grid component with CMS Collections
Answer: D
Explanation:
To dynamically populate the site with blog posts as new ones are added, CK should use a Grid component with CMS Collections. A Grid component is a component that displays content in a grid layout with rows and columns. A CMS Collection is a collection of content items that are created and managed in Salesforce CMS. CK can use a Grid component and select a CMS Collection as the content source. This will allow CK to showcase blog posts written by AW Computing thought leaders on its site and automatically update them as new ones are added.
NEW QUESTION # 89
Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.
Which two license types have single SKUs that would support this requirement for UC customers?
Choose 2 answers
- A. Commerce Portal
- B. Customer Community Plus
- C. Channel Account
- D. External Apps
Answer: B,D
Explanation:
Customer Community Plus and External Apps are two license types that have single SKUs that would support the requirement for UC customers. Customer Community Plus licenses allow users to access standard CRM objects, such as cases and accounts, and custom objects. They also support commerce solutions and custom case management. External Apps licenses allow users to access up to 10 custom objects per app and unlimited standard CRM objects. They also support commerce solutions and custom case management.
NEW QUESTION # 90
By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which functionality?
- A. Automatic Topic Assignment
- B. Content Management
- C. Org-Wide Defaults
- D. Data Category Visibility
Answer: D
NEW QUESTION # 91
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
- A. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
- B. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
- C. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
- D. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
Answer: A
NEW QUESTION # 92
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Salesforce Certified Experience Cloud Consultant exam is a challenging test that assesses a candidate's knowledge and skills in implementing and managing Experience Cloud solutions. Experience-Cloud-Consultant exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete it. Experience-Cloud-Consultant exam covers topics such as community design, branding and customization, user experience, data and security management, and integration with other Salesforce products.
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