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NEW QUESTION 23
What is the function of user impersonation?
- A. Testing and visibility
- B. Activate verbose logging
- C. Unlock Application master list
- D. View custom perspectives
Answer: A
NEW QUESTION 24
What are the main UI component(s) of the ServiceNow Platform?
- A. Content Frame
- B. Application Navigator
- C. Application Frame
- D. Banner Frame
- E. Content Menu
- F. Banner Navigator
Answer: A,B,D
NEW QUESTION 25
What is the purpose of a Related List?
- A. To create a one-to-many relationship
- B. To present related records
- C. To dot-walk to a core table
- D. To present related fields
Answer: B
NEW QUESTION 26
What is the primary application used to load data into ServiceNow?
- A. Service Level Management
- B. System Update Sets
- C. Configuration
- D. System Import Sets
Answer: D
NEW QUESTION 27
What is a characteristic of importing data into ServiceNow?
- A. Any user can manage and set up import sets
- B. Coalesce fields are used only after running Transform
- C. An existing Transform Map can be used multiple times on the same import set
- D. An existing Transform Map can be used one time on the same import set
Answer: C
NEW QUESTION 28
The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?
- A. Virtual Agent Helper
- B. Ticket Resolver
- C. Web Intelligence
- D. Incident Auto-Resolution
Answer: D
NEW QUESTION 29
Knowledge articles within a knowledge base are grouped by category.
- A. True
- B. False
Answer: A
NEW QUESTION 30
What is a Notification?
- A. A new Knowledge article created by a Business Rule
- B. A message through Connect related to a Change Request
- C. A tool for alerting users that events that concern them have occurred
- D. An email file attachment
Answer: C
NEW QUESTION 31
What are the 6 methods available for user authentication?
- A. Digest Token: An encrypted digest of the user name and password in the user record.
- B. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a
matching user account in the database. - C. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a
matching user account in the database. - D. Multifactor: The user name and password in the database and passcode sent to the user's mobile device
that has Google Authenticator installed - E. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account
in the database. - F. Local Database: The user name and password in their user record in the instance database.
Answer: F
NEW QUESTION 32
What is the master table that contains a record for each table in the database?
- A. [sys_db_object]
- B. [sys_master_db]
- C. [sys_object_db]
- D. [sys_master_object]
Answer: A
NEW QUESTION 33
Which fields can be configured in reporting to perform arithmetic, coalesce, concatenation, and length?
- A. Calculation fields
- B. Sourcing fields
- C. Function fields
- D. Computational fields
Answer: C
NEW QUESTION 34
When using the Load Data and Transform Map process, what is the Mapping Assist used for?
- A. Mapping fields using the Import Log
- B. Mapping fields using an SLA
- C. Mapping fields using a Field Map
- D. Mapping fields using Transform History
Answer: C
NEW QUESTION 35
Which technique is used to get information from a series of referenced fields from different tables?
- A. Dot-Walking
- B. Table-Walking
- C. Sys_ID Pulling
- D. Record-Hopping
Answer: A
NEW QUESTION 36
Which one of the following statements is true about Column Context Menus?
- A. It displays actions related to viewing and filtering the entire list
- B. It displays actions related to filtering options, assigning tags, and search
- C. It displays actions such as view form, view related task, and add relationship
- D. It displays actions such as creating quick reports, configuring the list, and exporting data
Answer: D
NEW QUESTION 37
Table Access Control rules are processed in the following order:
- A. parent table name, table name, any table name (wildcard)
- B. any table name (wildcard), parent table name, table name
- C. table name, parent table name, any table name (wildcard)
- D. any table name (wildcard), table name, parent table name
Answer: C
NEW QUESTION 38
Which one of the following statements applies to a set of fields when they are coalesced during an import?
- A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
- B. If a match is not found using the coalesce fields, the system does not create a Transform Map
- C. If a match is found using the coalesce fields, the system creates a new record
- D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported
Answer: A
NEW QUESTION 39
What is a Dictionary Override?
- A. A Dictionary Override sets field properties in extended tables
- B. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
- C. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
- D. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
Answer: A
NEW QUESTION 40
What is the platform name for the User table?
- A. sys_user
- B. sys_users
- C. x_users
- D. u_users
Answer: B
NEW QUESTION 41
A Service Catalog may include which of the following components?
- A. Record Producers, Order Guides, and Catalog Items
- B. Order Guides, Exchange Rates, Calendars
- C. Order Guides, Catalog Items, and Interceptors
- D. Catalog Items, Asset Contracts, Task Surveys
Answer: A
NEW QUESTION 42
Which tool is used to have conversations with logged-in users in real-time?
- A. Connect Chat
- B. Comments
- C. Now Messenger
- D. User Presence
Answer: A
NEW QUESTION 43
Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?
- A. They direct the user to a record producer
- B. They direct the user to a catalog property
- C. They direct the user to a catalog UI policy
- D. They direct the user to a catalog client script
Answer: A
NEW QUESTION 44
Access Control rules may provide access security for which of the following database objects?
- A. For specific groups
- B. For a specific row, column, or table
- C. For a specific role, group, or user
- D. For a specific CMDB Configuration item
Answer: D
NEW QUESTION 45
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