Pass Your Cisco Exam with 820-605 Exam Dumps (Updated 173 Questions)
820-605 Exam Dumps - Cisco Practice Test Questions
To prepare for the exam, candidates must have a strong understanding of Cisco solutions and technologies, as well as experience in customer success management. They must also be familiar with the best practices in customer success management, including developing and executing customer success plans, managing customer relationships, and driving adoption and expansion.
NEW QUESTION # 20
A customer informs their Customer Success Manager that they are not realizing the savings expected with their technology solution. The Customer Success Manager acknowledges the concern and takes ownership. Which action does the Customer Success Manager take first?
- A. Engage the service delivery manager and request two days of free consultation for the customer
- B. Escalate the situation to your manager and request a customer visit to understand concerns and expectations
- C. Check the account health report, review the expected outcomes in the success plan, and set up an internal meeting with the account team to discuss next steps
- D. Communicate to the technical customer center and request that an expert contact the customer to discuss the purchased solution
Answer: C
NEW QUESTION # 21
What is the main objective of customer success?
- A. outcomes customers are trying to achieve
- B. customer's reduction of risk
- C. known and unknown features of product and solutions
- D. customer's return on investment
Answer: A
NEW QUESTION # 22
A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?
- A. Offer the customer a discount because of their problems.
- B. Establish a timeline of when a solution must be in place.
- C. Ensure the escalation to technical specialists.
- D. Request a meeting with customer executives.
Answer: B
NEW QUESTION # 23
How should a Customer Success Manager resolve a customer's skill gap for a new product?
- A. Deliver skills required by role with associated training for the product
- B. Allow the customer time to initiate action to address skill gaps on their terms
- C. Create a blog post to publish on the company's engineering community website
- D. Email a technical material link to customer stakeholders
Answer: A
NEW QUESTION # 24
In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?
- A. Adopt
- B. Implement
- C. Use
- D. Onboard
Answer: D
Explanation:
According to the Blackbelt training: Onboarding activities include delivering a customer kickoff to validate the expected outcomes of that purchase and beginning to build the Success Plan.
NEW QUESTION # 25
Refer to the exhibit.
Which action must be taken by Customer Success Manager?
- A. Develop a customer testimonial.
- B. Recommend expansion opportunities
- C. Review the financial index.
- D. Identify the adoption barriers.
Answer: D
NEW QUESTION # 26
A hospital has invested heavily in new solutions including email, knowledge management, identity management, and a unified communications system. The hospital must identify the critical success factors in deploying and integrating these solutions. What advice should the Customer Success Manager provide?
- A. Appoint a single integrator with multidomain expertise to deploy the solutions.
- B. Commission a team of internal experts to manage different vendors.
- C. Follow industry standards as it relates to each technology domain.
- D. Ensure effective overall change management, including end-user impact.
Answer: D
NEW QUESTION # 27
The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.
Answer:
Explanation:
NEW QUESTION # 28
The customer wants to increase the number of services in their portfolio and improve the time to launch these services. Which two business outcomes are appropriate? (Choose two.)
- A. business growth
- B. time to market
- C. sustainability
- D. cost efficiency
- E. employee satisfaction
Answer: A,B
Explanation:
For a customer aiming to increase services and improve launch times, the appropriate business outcomes are time to market and business growth. These outcomes focus on the efficiency of service deployment and the expansion of the customer's service offerings. References: Business strategy literature that correlates the improvement of service deployment times with the acceleration of time to market and the potential for business growth.
NEW QUESTION # 29
Refer to the exhibit.
Which role is accountable for the Develop and validate Success Plan update activity?
- A. Customer Success Manager
- B. Business Development Manager
- C. Product Sales Specialist
- D. Account Manager
Answer: A
NEW QUESTION # 30
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. customer's stakeholders and their business outcomes
- B. Quarterly Success Review build and delivery
- C. additional features that will align with the business outcomes
- D. initial user group identified and their use cases confirmed
- E. service introduction to confirm that they know how to submit service issues at the go live
Answer: A
Explanation:
The next logical step to focus on for the customer's lifecycle journey, after finalizing all solution planning and before deployment, is the customer's stakeholders and their business outcomes. Understanding the stakeholders' expectations and desired outcomes will guide the deployment process and ensure that it aligns with the customer's strategic objectives.
NEW QUESTION # 31
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
- A. Solution Product Manager
- B. Technical Engineer
- C. Sales Engineer
- D. Customer Success Specialist
Answer: B
NEW QUESTION # 32
What is the first step a Customer Success Manager should take to identify why the solution was purchased?
- A. Collaborate with the sales team.
- B. Engage with the customer.
- C. Evaluate the Customer Success Plan.
- D. Review the bill of materials.
Answer: B
Explanation:
The first step a Customer Success Manager should take is to engage with the customer to understand their needs, goals, and the reasons they chose the solution. This direct engagement provides valuable insights that inform the Customer Success Plan and ensure alignment with the customer's objectives. References: Best practices in customer success management emphasize the importance of customer engagement as the foundation for understanding the purpose behind a purchase.
NEW QUESTION # 33
A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?
- A. customer's stakeholders and their business outcomes
- B. Quarterly Success Review build and delivery
- C. additional features that will align with the business outcomes
- D. initial user group identified and their use cases confirmed
- E. service introduction to confirm that they know how to submit service issues at the go live
Answer: A,E
NEW QUESTION # 34
The customer wants to increase their market share and protect brands reputation. Which two business outcomes are critical to the company's success? (Choose two.)
- A. business growth
- B. credibility
- C. risk management
- D. sustainability
- E. cost efficiency
Answer: A,B
NEW QUESTION # 35
Drag and Drop Question
An external customer case study is being created. Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Answer:
Explanation:
NEW QUESTION # 36
......
New Real 820-605 Exam Dumps Questions: https://drive.google.com/open?id=1fGAJsMEcbRY3GuOSF8J1VZ8TAXrEZDn1
Pass Your 820-605 Exam Easily with Accurate PDF Questions: https://www.trainingquiz.com/820-605-practice-quiz.html
