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NEW QUESTION 30
In a job application case for a call center position, all customer service agents must speak English, but positions for Spanish, French, and German speakers are also available.
During the interview process illustrated below, the Conduct Interview assignment task must be routed to an interviewer who speaks the same language as the applicant.
What is the best way to design routing so the correct interviewer is assigned the task?
Response:
- A. Route the job application to a specific user using the Use business logic option.
- B. Route the job application to an operator within a skilled group using the Specific user option.
- C. Route the job application to a specific queue using the Use business logic option.
- D. Route the job application to an appropriately skilled operator using the Specific user option.
Answer: C
NEW QUESTION 31
A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so the cost center appears only once on the report and the requests are listed under cost center. How would you configure the report definition ?
- A. Filter the results so that only cost center and requests are included in the report
- B. Use the cost center column to group the results
- C. Use the requests column to group the results
- D. Summarize the requests column by count
Answer: B
NEW QUESTION 32
What are two ways you can add a table to a view ? (Choose two)
- A. Add the table column properties to a view in App Studio
- B. Add a field group list to a view in App Studio
- C. Add a table to a section used by the view
- D. Embed the table in the section used by the view
Answer: B,C
NEW QUESTION 33
The maximum number of stages in a case should be _________.
Response:
- A. 5 ± 2
- B. 0
- C. 7 ± 2
- D. 1
Answer: C
NEW QUESTION 34
Which of the following flow shapes should be used to route a work item?
Response:
- A. Decision
- B. Assignment
- C. Utility
- D. Router
Answer: B
NEW QUESTION 35
Which of the following shapes could be used to send a notification to a user?
(Choose two.)
Response:
- A. Shape B
- B. Shape D
- C. Shape A
- D. Shape C
Answer: C
NEW QUESTION 36
During a DCO session, flows, connectors, and flow shapes are linked to the corresponding ___________.
Response:
- A. requirement
- B. business objective
- C. case type
- D. specification
Answer: B
NEW QUESTION 37
A software company wants customers to receive troubleshooting support easily. New customers prefer to get assistance byusing a call center while more experienced customers prefer using the online company forum.
Which three of the following statements are true? (Choose Three)
- A. Customer obtains troubleshooting assistance is a journey
- B. New customer obtains troubleshooting assistance by using a call center is a microjoumey
- C. New customer obtains troubleshooting assistance by using a call center is a journey
- D. Customer obtains troubleshooting assistance is a microjoumey
- E. Experienced customer obtains troubleshooting assistance by using the online forum is a journey
- F. Experienced customer obtains troubleshooting assistance by using the online forum is a microjoumey
Answer: C,D,F
NEW QUESTION 38
You are adding a field to your case type in which users must enter the day, month, and year they were hired before the user can submit the user form. The field type must enforce a date format.
What two validation approaches would you use to meet the validation requirements?
(Choose Two)
Response:
- A. Define the field type as a date
- B. Add the word Required to the field label
- C. Use the read-only option
- D. Use the Required option
Answer: A,D
NEW QUESTION 39
A help desk ticket case type is defined as follows:
If the Process ticket step is configured to set the status to Pending-Verification, when is the status of the case set to Pending-Verification?
Response:
- A. When the Process ticket step starts
- B. When Verify solution step starts
- C. When the Triage stage completes
- D. When the Process ticket step completes
Answer: D
NEW QUESTION 40
An experienced Pega business architect can apply their expertise __________.
Response:
- A. during the analytical modeling phase only
- B. during the descriptive modeling phase only
- C. throughout the entire development life cycle
- D. during the executable modeling phase only
Answer: D
NEW QUESTION 41
Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership.
If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior?
(Choose Two)
Response:
- A. Add a Persist case step to the case life cycle.
- B. Add a decision shape to the process.
- C. Configure the case type to create temporary cases.
- D. Configure the stage to resolve the case.
Answer: A,B
NEW QUESTION 42
A data model consists of all of the following except ____________.
Response:
- A. Data types
- B. Data objects
- C. Object relationships
- D. Data validation
- E. Attributes
Answer: E
NEW QUESTION 43
In the "Situational Layer Cake" where are the common modules more likely to be found?
Response:
- A. Any layer
- B. Middle layers
- C. Lower layers
- D. Higher layers
Answer: C
NEW QUESTION 44
You are defining a user view for a loan application. If the loan applicant indicates there are one or more open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.
Response:
- A. Use a validate rule to verify the Date account opened is in the past.
- B. Use a calendar control to verify the Date account opened is in the past.
- C. Use a when rule to verify the Date account opened is in the past.
- D. Use a pick list control to verify the Date account opened is in the past.
Answer: A
NEW QUESTION 45
What two items should a developer configure before delegating a rule?
(Choose Two)
Response:
- A. An Access Role that has access to the production ruleset.
- B. A separate Operator ID that has access to the delegated rules.
- C. An Access Group that has access to the production ruleset.
- D. An unlocked ruleset added to the Application rule as a production ruleset.
Answer: C,D
NEW QUESTION 46
A Wait step may pause a case's processing until a predetermined time expires or
_____________________________. (Choose One)
- A. a subcase or spin-off case is created
- B. that case or dependent case(es) processing reaches a specific status
- C. a property's value exceeds a threshold
- D. completion of the Assignment
Answer: B
NEW QUESTION 47
You check out a rule to update it. While the rule is checked out, another developer decides to test a case type by creating and processing the case. What happens when the application attempts to use the rule you checked out?
Response:
- A. The application returns an error and stops processing the case, because the rule is unavailable for use.
- B. The application ignores the checked-out version and uses the previous version in the application ruleset.
- C. The application runs the checked-out version of the rule, because that is the most up-to-date version of the rule.
- D. The application cannot run because the rule is unavailable.
Answer: B
NEW QUESTION 48
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