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Last Updated: Aug 09, 2026

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Operating Systems (27%):

  • Compare and contrast the features of different versions of Microsoft Windows;
  • In a given scenario, configure Microsoft Windows networking for a client or on a desktop;
  • Use relevant Microsoft operating system tools and features in a given scenario;
  • Use relevant Microsoft command-line tools in a given scenario;
  • In a given scenario, use the features and tools of Linux or Mac OS desktop/client operating systems.
  • Summarize the considerations and upgrade techniques for the general operating system installation;
  • Summarize the concepts of installation and configuration of apps;
  • Compare and contrast the common OS types and their functions;
  • Use Microsoft Windows Control Panel utilities within a given scenario;

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During the registration process, you shouldn't forget to pay $226 to be eligible for the A+ 220-1002 exam.

Skills Measured in CompTIA 220-1002 Exam

Before taking the CompTIA 220-1002 test, it is very important to know all the topics that are being covered in it. All in all, you need to learn the following domains:

  • Software Troubleshooting

    As for this objective, it covers around 26% of the entire content. The subtopics include the evaluation of your knowledge of how to troubleshoot the problems related to Microsoft Windows OS, resolve PC security issues, use the procedures for malware removal, as well as troubleshoot mobile OS, application, and security issues.

  • Security

    The next area covers about 24% of the whole content. In the subtopics included in this domain, you will be evaluated on the skills in summarizing the importance of physical security measures, explaining the logical security concepts, and comparing the wireless security protocols and authentication methods. You will be also given certain scenarios to test your skills in performing various processes. Thus, you need to be able to detect malware and remove it with the use of the appropriate tools and methods, compare social engineering, threats, and vulnerabilities, as well as know the differences of the basic Microsoft Windows OS security settings. It is essential to know how to implement the best security practices to secure a workstation, methods for securing mobile devices, and appropriate data disposal and destruction methods.

  • Operating Systems

    The first topic in this exam makes up about 27% of the total questions. In this section, you will have to work on multiple areas that include the comparison of types and purposes of the operating systems, features of Microsoft Windows versions, as well as OS installation methods and upgrade methods. It is also important to be able to use the right command line tools, Microsoft operating system tools and features, and Microsoft Windows control panel utilities. An applicant should learn how to summarize app configuration and installation concepts and configure Windows networking.

  • Operational Procedures

    The last subject area makes the remaining 23% of the CompTIA 220-1002 exam. The subtopics include the following:

    • Explain common safety procedures;
    • Compare best practices that are associated with types of documentation;
    • Explain the environmental impacts and appropriate controls;
    • Explain the processes for addressing any prohibited activity as well as licensing, policy, and privacy concepts.

    You will be also tested on whether you are able to implement best practices of the basic change management and basic disaster prevention and recovery methods or not. It also includes your ability to use proper communication techniques and professionalism, identify the basics of scripting, and use remote access technologies.

Reference: https://certification.comptia.org/training/self-study/books/a-220-1001-220-1002-study-guide

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Career Path After Passing CompTIA 220-1002 Exam

After you pass the 220-1002 exam, you will obtain the CompTIA A+ certification, which will open many new doors for you. If you have this certificate under your belt, it will be much easier for you to land a decent job. Some of the job roles that you can apply for are as follows:

  • Service Desk Analyst;
  • Technical Support Specialist.
  • Desktop Support Administrator;
  • Associate Network Engineer;
  • Data Support Technician;
  • Help Desk Technician;

Depending on the position you choose to go for, you can earn from about $46,000 to $98,000 per year.

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CompTIA 220-1002 Exam Syllabus Topics:

SectionWeightObjectives
Security24%- Threats and Vulnerabilities
  • 1. Social engineering attacks
  • 2. Malware types
  • 3. Wireless security
  • 4. Security best practices
- Security Fundamentals
  • 1. Authentication methods
  • 2. Access control concepts
  • 3. Logical security
  • 4. Physical security
Software Troubleshooting26%- Security and Malware Troubleshooting
  • 1. Security-related symptoms
  • 2. Recovery and remediation
  • 3. Malware removal procedures
- Operating System Troubleshooting
  • 1. System instability
  • 2. Performance problems
  • 3. Application crashes
  • 4. Boot issues
Operational Procedures23%- Documentation and Change Management
  • 1. Backup and recovery practices
  • 2. Documentation standards
  • 3. Change management procedures
  • 4. Ticketing systems
- Professionalism and Safety
  • 1. Environmental impacts and safety
  • 2. Communication best practices
  • 3. Handling prohibited content and data
Operating Systems27%- Windows Operating Systems
  • 1. Command-line tools
  • 2. Windows administrative tools
  • 3. Install and configure Windows
  • 4. Control Panel utilities
  • 5. Windows networking features
  • 6. File systems and partitions
- macOS and Linux
  • 1. Linux commands and administration
  • 2. Basic macOS features and tools
  • 3. Cross-platform operating system concepts

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