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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Which one of these software solution components providing business capabilities is
NOT part of the 'Market' offerings?

A) Unica
B) Coremetrics
C) WebSphere Commerce
D) ILOG

2. What are Smarter Commerce 'Service' offerings focused on?

A) Driving the customer to the call center sales channel.
B) Flawless service across all customer interactions to anticipate needs and maintain loyalty.
C) Integrating the supply chain in order to support the call center.
D) Up-sell potential via call center interaction.

3. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) Deliver case workers the solution in a fraction of time of other approaches
B) A case worker has all the information needed to improve case outcomes and optimize decisions
C) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
D) Integrated analytics help organizations understand the impact of case loads.

4. You can create a powerful self-service experience for the customer using?

A) The IBM Customer Experience Suite
B) The IBM Commerce Framework
C) The IBM Enterprise Service Process Manager
D) The IBM Customer Service System

5. Which of the following is a direct benefit that supply chain visibility provides with respect to inbound flow of goods?

A) Reduce stock-outs and expediting costs.
B) Exceed customer expectations.
C) Decreased returns.
D) Increased inventory turns.

Solutions: