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Last Updated: Sep 03, 2026
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ITILFND07: Roles – this subject covers the applicants’ skills in the area of responsibility awareness of the major roles in service management, which include:
- • Process owner;• Process manager;• Process practitioner.
ITILFND08: Technology and Architecture – the students will be evaluated based on their understanding of how service automation helps with expediting the processes of service management.
What is the duration of the ITIL Foundation Exam
- Passing Score: 65%
- Format: Multiple choices, multiple answers Length of Examination: 60 minutes
- Nubmer of questions: 40
ITIL v3 Foundation: Exam features
The closed-book certification test contains 40 multiple-choice questions. You need to deal with all of them within 1 hour and get more than 65% of the correct answers. This is about 26 marks out of 40 possible. To be able to answer all the questions, you need to master the main topics.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Four Dimensions of Service Management | - Partners and suppliers - Information and technology - Organizations and people - Value streams and processes |
| ITIL Management Practices (Overview) | - Technical management practices (e.g., Deployment Management) - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control) |
| Key Concepts of Service Management | - Value, outcomes, costs, and risks - Service relationships and value co-creation |
| ITIL Guiding Principles | - Focus on value - Progress iteratively with feedback - Optimize and automate - Start where you are - Keep it simple and practical - Think and work holistically - Collaborate and promote visibility |
| ITIL Service Value System (SVS) | - Service Value Chain activities - Opportunity, demand, and value - Governance - Guiding principles integration |
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