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Last Updated: Aug 16, 2026
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What is the duration of the ITIL Foundation Exam
- Format: Multiple choices, multiple answers Length of Examination: 60 minutes
- Passing Score: 65%
- Nubmer of questions: 40
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ITILFND04: Key Principles and Models – the learners are required to understand the major models and principles of service management and be able to balance opposing forces in it. They should know about the following:
- • Service strategy;• Service design;• Continuous service improvement.
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Intended Candidate for ITILFND Exam
The fashioning of such a test considered those candidates requiring a basic grasp of the ITIL standard, those desiring the understanding of how the ITIL can work in promoting ITSM, and specialists who operate within a company that is utilizing ITIL. Also, anyone in need of ITSM knowledge can reach for this exam.
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ITIL v3 Foundation: Exam features
The closed-book certification test contains 40 multiple-choice questions. You need to deal with all of them within 1 hour and get more than 65% of the correct answers. This is about 26 marks out of 40 possible. To be able to answer all the questions, you need to master the main topics.
EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Management Practices (Overview) | - Service management practices (e.g., Incident Management, Service Desk) - Technical management practices (e.g., Deployment Management) - General management practices (e.g., Continual Improvement, Change Control) |
| Topic 2: ITIL Service Value System (SVS) | - Opportunity, demand, and value - Governance - Guiding principles integration - Service Value Chain activities |
| Topic 3: Key Concepts of Service Management | - Value, outcomes, costs, and risks - Service relationships and value co-creation |
| Topic 4: ITIL Guiding Principles | - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Focus on value - Think and work holistically - Start where you are - Optimize and automate |
| Topic 5: Four Dimensions of Service Management | - Partners and suppliers - Organizations and people - Information and technology - Value streams and processes |
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