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EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Rolle genehmigt die Kosten der Dienste?

A) Autorität ändern
B) Sponsor
C) Kunde
D) Benutzer

2. Welche Wertschöpfungskettenaktivität stellt sicher, dass Servicekomponenten die vereinbarten Spezifikationen erfüllen?

A) Plan
B) Liefern und unterstützen
C) Design und Übergang
D) Erhalten/Erstellen

3. Welche Praxis umfasst die Verwendung von Ansätzen wie Lean, Agile und DevOps mit dem Ziel, schneller mehr Veränderungen zu ermöglichen?

A) Kontinuierliche Verbesserung
B) Überwachung und Ereignisverwaltung
C) Service-Level-Management
D) Servicedesk

4. Welche Dimension des Servicemanagements berücksichtigt die Koordination von Aktivitäten?

A) Wertströme und Prozesse
B) Information und Technologie
C) Organisationen und Personen
D) Partner und Lieferanten

5. Welche Vorgehensweise hat den Zweck, den Erfolg zu maximieren, indem sichergestellt wird, dass die Risiken richtig bewertet wurden?

A) Beziehungsmanagement
B) Überwachung und Ereignisverwaltung
C) Änderungskontrolle
D) Release-Verwaltung

Solutions: