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Last Updated: Aug 02, 2026
No. of Questions: 94 Questions & Answers with Testing Engine
Download Limit: Unlimited
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Safety & ESD Protocols | 15% | - Electrostatic Discharge (ESD) precautions - Tool and equipment safety - Battery safety and handling |
| Topic 2: Hardware Repair & Replacement | 25% | - Logic board, memory, storage replacement - Display, keyboard, trackpad, battery service - Disassembly and reassembly procedures |
| Topic 3: Mac Product Identification & Architecture | 20% | - System architecture and components - iMac, Mac mini, Mac Pro models - MacBook Air, MacBook Pro families |
| Topic 4: Troubleshooting Methodology | 25% | - Using Apple Service Diagnostics (ASD) - Interpreting error codes and logs - Diagnostic workflow and logic |
| Topic 5: macOS & System Configuration | 15% | - Post-repair verification - Recovery and software restoration - System initialization and firmware |
1. Which of the following is ALMOST CERTAINLY a hardware-related problem?
A) No video at startup
B) Error beep at startup
C) Blinking question mark at startup
D) Distorted video at startup
2. When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink screws completely before tightening the next one?
A) YES
B) NO
3. What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?
A) Battery connector
B) Video card
C) Large heat sink
D) EMI clips
4. You are preparing to service a MacBook. To reduce the risk of damage from ESD, you clear the area of plastic, vinyl, or foamed polystyrene, and have static-shielding storage bags available for ESD-sensitive components. While you are working you should also remember to ________________ and _______________. SELECT TWO
A) ground yourself and the equipment you are working on
B) handle any ESD-sensitive components by the connectors, rather than by the edges
C) ask other technicians to avoid touching you when you are working on ESD-sensitive components
D) always place ESD-sensitive components on metal surfaces
E) discharge the display to protect the other ESD-sensitive components
5. The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.
A) False
B) True
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: A,C | Question # 5 Answer: A |
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