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Apple 9L0-010 Exam Syllabus Topics:

Apple Macintosh Service Certification Sample Questions:

1. A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

A) Can you open other Keynote files?
B) What version of Keynote are you using?
C) Can you open any files?
D) Is your Mac connected to a network?

2. Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO

A) Mac OS version
B) AppleCare name
C) Number of USB ports
D) Installed memory
E) Warranty status

3. Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

A) Discussion blog postings mentioning Apple
B) Name, mailing address, phone number, email address
C) Apple product serial number and date of purchase
D) Credit card information.

4.

Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

A) Small screw
B) Anode aperture
C) Deflection coil
D) Flyback transformer
E) Plastic tab
F) Ribbon cable

5. Examine the exhibit.

Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

A) This tool is used to avoid flexing the logic board.
B) This tool is used to properly align the processor with its socket.
C) This tool is used to avoid ESD damage to the logic board.
D) It is impossible to remove these components without this tool.

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