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Last Updated: Jul 25, 2026
No. of Questions: 230 Questions & Answers with Testing Engine
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The target candidates for the MB-240 test are Microsoft Dynamics 365 Customer Engagement Functional Consultants. These specialists are responsible for the implementation of solutions that administer the resources associated with the Field Service lifecycle completion. The applicants need to possess the expertise in the Field Service and Microsoft Power Apps-based mobile apps.
This certification exam does not have any compulsory requirements. However, the candidates for the test should have the relevant skills in customizing and configuring the elements of Field Service applications. These include configuring services, resources, inventory integration, characteristics, and incidents. They should be familiar with service agreements, work orders, field service user roles, recourse scheduling, and service tasks. The students should also be conversant with the connected Field Service solutions and Field Service mobile app configuration.
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The MB-240 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in 10 domain. Candidates for this exam should be familiar with work order lifecycle, capabilities for billing accounts, requirement groups concepts and the technologies. Candidates should have some hands-on experience with resource scheduling optimization, schedule board implementation dispatch work orders. It is good for these candidates:
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
| Section | Weight | Objectives |
|---|---|---|
| Configure field service applications | 20–25% | - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles - Configure incident types, service tasks, and products |
| Schedule and dispatch work orders | 15–20% | - Configure scheduling parameters, booking statuses, and requirements - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) - Manage bookings, resource availability, and conflicts |
| Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Process work order lifecycle: creation, assignment, completion, and closure - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements |
| Implement Microsoft Power Platform | 5–10% | - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions - Integrate with Power Apps, Power Automate, and Power BI |
| Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization - Customize mobile forms, views, and offline capabilities |
| Manage inventory and purchasing | 5–10% | - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog - Process inventory transactions: receive, transfer, adjust, and consume |
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