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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
B) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
C) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
D) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.

2. Which Experience Cloud template contains pre-configured components for Licensing and Permitting use cases?

A) The Customer Account Portal template.
B) Public Sector Solution Template
C) The Licenses and Permits template.
D) There is no pre-configured template.

3. A government agency is planning to determine applicable fees for customers based on complex data entered by the customer. Business users would like to test this feature with multiple samples before going live. How can the agency execute and confirm samples?

A) By utilizing the expression sets in BRE module
B) By utilizing the combination of data raptors and integration procedures
C) By utilizing the flows
D) By utilizing the integration procedures

4. A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?

A) Integration Procedures
B) MuleSoft Integration
C) Apex Classes
D) SOQL Queries

5. An agency wants applicants to view the real-time status of their applications through an Experience Cloud portal. They should only see applications that belong to their own account.
Which combination best satisfies this requirement?

A) Weekly PDF reports emailed to applicants
B) Experience Cloud with appropriate external sharing and record access
C) A custom Visualforce page without security configuration
D) Public Read/Write organization-wide defaults

Solutions: