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Last Updated: Jul 28, 2026
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How much Service-Cloud-Consultant Exam Cost
The price of the Service-Cloud-Consultant exam is $200 USD.
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There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. TrainingQuiz expert team recommends you to prepare some notes on these topics along with it don't forget to practice Salesforce Service-Cloud-Consultant exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
Reference: https://trailhead.salesforce.com/credentials/servicecloudconsultant
What is the duration of the Service-Cloud-Consultant Exam
- Number of Questions: 60
- Length of Examination: 105 minutes
- Passing Score: 67%
- Format: Multiple choices, multiple answers
Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Cloud Solution Design | 15% | - Security, compliance and performance optimization - Solution design based on requirements - Capabilities, limitations and trade-offs - Scalability and maintainability |
| Topic 2: Integrations | 10% | - Third-party system integration - CTI and telephony integration - Data exchange and synchronization |
| Topic 3: Contact Center Analytics | 10% | - Data-driven improvement - Key metrics and KPIs tracking - Report and dashboard design |
| Topic 4: Case Management | 13% | - Automation: assignment rules, escalation, workflow - Case deflection and self-service - Entitlements, milestones and SLAs - End-to-end case lifecycle design |
| Topic 5: Intake and Interaction Channels | 13% | - Digital engagement and omni-channel - Configuration best practices - Email, web, social, phone and messaging channels - Designing intake channels |
| Topic 6: Industry Knowledge | 12% | - Types of contact centers and their characteristics - Business challenges, risks and outcomes - Contact center metrics and KPIs |
| Topic 7: Implementation Strategies | 12% | - Licensing and deployment considerations - Data migration, quality and governance - Consulting engagement lifecycle - Training and adoption planning |
| Topic 8: Knowledge Management | 12% | - Data categories and access control - Article lifecycle, versioning and visibility - Case deflection and knowledge adoption - Knowledge base design and implementation |
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