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Last Updated: Aug 09, 2026

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Nokia SDM_2002001030 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Service and Communication- Service delivery
  • 1. Customer communication
    • 2. Service quality management
      Topic 2: Network Optimization and Troubleshooting- Problem diagnosis
      • 1. Root cause analysis
        • 2. Corrective and preventive actions
          Topic 3: Performance and Service Monitoring- Performance monitoring
          • 1. KPI interpretation
            • 2. Alarm and event analysis
              Topic 4: Operational Procedures and Best Practices- Operational standards
              • 1. Documentation and reporting
                • 2. Change management
                  Topic 5: Network Service Operations Fundamentals- Service operation principles
                  • 1. Roles and responsibilities
                    • 2. Operational processes and workflows

                      Nokia SDM Certification - PS NSOP Sample Questions:

                      1. What is the methodology that ensures the BEST outcome for both NSN and customer?

                      A) Revenue Sharing.
                      B) Gain Sharing.
                      C) Improvement of end user experiences.
                      D) Risk-Reward.


                      2. Which BEST describes the responsibility of the Security Management organization?

                      A) Security Monitoring, Incident Management, Provisioning Management, Infrastructure and Premises Security and all associated administration.
                      B) Network Security Management, Access Security Management, H&S related security.
                      C) Security Checks, NDA definition, Premises Security (Management of Third party & Collaborators who need to access to premises).
                      D) Management of Third parties supporting the security functions, Access Monitoring, Network Secur ID Management.


                      3. Which statements BEST describes how NwOps Solutions are put together?

                      A) NwOps solutions must cater for the end-end business model of an individual Operator.
                      B) It is mandatory that NwOps solutions must include shared delivery.
                      C) NwOps solutions cannot deviate from the Operations Model.
                      D) NwOps solutions must be part of a larger deal.


                      4. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

                      A) Implementing a Spare Part Management process and tools in GDC.
                      B) Having an OLA with Care for spare part management.
                      C) Having an effective warehouse management system to support Hardware Services.
                      D) Locating spare parts in Service vehicles and at Network Locations.


                      5. What are the main benefits of keeping an action point list of open/closed issues with the customer?

                      A) The action point list serves as evidence for objective achievements.
                      B) It serves as the basis for contingency reserve revision.
                      C) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
                      D) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.


                      Solutions:

                      Question # 1
                      Answer: B
                      Question # 2
                      Answer: A
                      Question # 3
                      Answer: A
                      Question # 4
                      Answer: B
                      Question # 5
                      Answer: D

                      But there are several new SDM_2002001030 questions in the actual exam.

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