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1. What is the MOST important failure related to GNOC services that may result in a loss of operator business.
A) Failure to update the network configuration database.
B) Failure to resolve network faults.
C) Failure to manage the internal communication in the NOC.
D) Failure to achieve organizational KPI.
2. A certain SLA is failing on a regular basis, what actions could be done to resolve this?
A) Discuss with the technical back office and put in a solution to resolve this issue.
B) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
C) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
D) Discuss with the NOC Manager, find a solution, implement solution and check status.
3. Which of the statements BEST describes standards?
A) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
B) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
C) Standards allow operators to work together and without them network operations would not know what performance measures to take.
D) Standards are a contractual requirement to ensure conformity and interoperability across networks.
4. Which two Network Operations processes play key roles in supporting Network Optimization?
A) Performance Management & Configuration Management.
B) Performance Management & Fault Management.
C) Configuration Management & Fault Management.
D) Configuration Management & Technical Support.
5. What impact can be expected during the execution of projects for which the scope of work is NOT clearly defined?
A) SLA's cannot be met due to requirement for scope clarification.
B) Non Conformance costs due to unplanned additional work.
C) No impact.
D) Additional Efforts due to intensive Change Management.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
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