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Last Updated: Oct 07, 2026

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WGU Operations-Management Exam Syllabus Topics:

SectionObjectives
Topic 1: Competency 7: Forecasting- Forecast accuracy measures
- Quantitative forecasting methods (moving averages, exponential smoothing)
- Qualitative forecasting methods
Topic 2: Competency 5: Capacity Planning and Facility Layout- Facility layout types (process, product, cellular, fixed-position)
- Capacity planning strategies
- Location analysis and decisions
Topic 3: Competency 4: Supply Chain Management- Sourcing and procurement
- Inventory management
- Supply chain design and strategy
- Logistics and distribution
Topic 4: Competency 3: Process Improvement and Problem Solving- Lean operations and waste elimination
- Statistical Process Control (SPC)
- Six Sigma methodology
- Cause-and-effect diagrams (fishbone diagrams)
- Plan-Do-Study-Act (PDSA) cycle
Topic 5: Competency 2: Quality Management- Cost of quality (prevention, appraisal, internal/external failure)
- Malcolm Baldrige National Quality Award criteria
- Quality management philosophies (Deming, Juran, Crosby)
- Total Quality Management (TQM)
Topic 6: Competency 6: Production Planning and Scheduling- Just-in-Time (JIT) and Kanban systems
- Master Production Schedule (MPS)
- Material Requirements Planning (MRP)
- Aggregate planning
- Theory of Constraints (TOC)
Topic 7: Competency 1: Operations Management Fundamentals- Operations strategy and competitive priorities
- Product and service design
- History and evolution of operations management

WGU Operations Management (C215, VDC2) Sample Questions:

Question #1

Why is the marketing plan essential to the creation of the aggregate plan?

  • A. The actual market demand in the marketing plan is required to make adjustments to other plans.
  • B. The marketing plan provides insight into operations goals and activities for the year.
  • C. Research and development in the marketing plan drives new products.
  • D. Accurate cash flow objectives in the marketing plan are needed to achieve profitability levels.
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #2

What are two strategic objectives for every member of the supply chain?
Choose 2 answers

  • A. Finding the best distribution location
  • B. Reducing production and delivery times
  • C. Increasing cost effectiveness
  • D. Becoming more efficient
  • E. Increasing end-customer demand
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

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Question #3

Which function does marketing play in a just-in-time (JIT) organization?

  • A. JIT marketing focuses on producer-driven quality.
  • B. JIT marketing synchronizes product demand with assembly.
  • C. JIT marketing focuses on customer-driven quality.
  • D. JIT marketing simplifies inventory flow.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

Which two types of operations include repetitive processes?
Choose 2 answers

  • A. Project process
  • B. Batch process
  • C. Line process
  • D. Continuous process
Reveal Solution  Discussion  0

Correct Answer: C,D  🗳️

Question #5

In which organizational layout would one expect to see items arranged by type?

  • A. Product
  • B. Process
  • C. Fixed
  • D. Hybrid
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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