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Last Updated: Oct 07, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Topic 2: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
| Topic 3: Competency 4: Supply Chain Management | - Sourcing and procurement - Inventory management - Supply chain design and strategy - Logistics and distribution |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Statistical Process Control (SPC) - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle |
| Topic 5: Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Total Quality Management (TQM) |
| Topic 6: Competency 6: Production Planning and Scheduling | - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Material Requirements Planning (MRP) - Aggregate planning - Theory of Constraints (TOC) |
| Topic 7: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
Why is the marketing plan essential to the creation of the aggregate plan?
Correct Answer: B 🗳️
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What are two strategic objectives for every member of the supply chain?
Choose 2 answers
Correct Answer: C,D 🗳️
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Which function does marketing play in a just-in-time (JIT) organization?
Correct Answer: C 🗳️
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Which two types of operations include repetitive processes?
Choose 2 answers
Correct Answer: C,D 🗳️
In which organizational layout would one expect to see items arranged by type?
Correct Answer: B 🗳️
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