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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

SectionObjectives
Leadership- Leadership Theories
  • 1. Behavioral Theories
  • 2. Trait Theories
  • 3. Contingency Theories
- Power and Influence
  • 1. Sources of Power
  • 2. Organizational Politics
  • 3. Influence Tactics
- Leadership Styles
  • 1. Transactional Leadership
  • 2. Transformational Leadership
  • 3. Servant Leadership
Motivation- Content Theories
  • 1. McClelland's Theory of Needs
  • 2. Maslow's Hierarchy of Needs
  • 3. Two-Factor Theory
- Process Theories
  • 1. Equity Theory
  • 2. Goal-Setting Theory
  • 3. Expectancy Theory
- Rewards and Performance
  • 1. Intrinsic Rewards
  • 2. Performance Evaluation
  • 3. Extrinsic Rewards
Individual Behavior in Organizations- Personality
  • 1. Personality Traits
  • 2. Values and Attitudes
  • 3. Core Self-Evaluation
- Perception
  • 1. Attribution Theory
  • 2. Perceptual Process
  • 3. Perceptual Biases
Organizational Culture and Change- Organizational Culture
  • 1. Organizational Climate
  • 2. Dominant Culture
  • 3. Ethics and Values
- Managing Change
  • 1. Change Strategies
  • 2. Change Processes
  • 3. Resistance to Change
Conflict and Communication- Conflict Management
  • 1. Problem Solving
  • 2. Conflict Resolution Techniques
  • 3. Authoritative Command
- Organizational Communication
  • 1. Communication Channels
  • 2. Barriers to Communication
  • 3. Interpersonal Communication
Group Behavior and Team Dynamics- Decision Making
  • 1. Group Decision Techniques
  • 2. Nominal Group Technique
  • 3. Brainstorming
- Team Effectiveness
  • 1. Group Cohesiveness
  • 2. Social Loafing
  • 3. Virtual Teams
- Group Structure
  • 1. Formal Groups
  • 2. Informal Groups
  • 3. Group Roles

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. To promote self-managed work teams, an organization devised an "initiative-taking training program" for its employees.
Which part of a self-managed team is being promoted in the given scenario?

A) Competitive work environments
B) Risk-taking
C) Employee-driven decision making
D) Self-awareness


2. Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

A) Independent effort
B) Employee disengagement
C) Selective perception
D) Social loafing


3. What is a characteristic of cross-functional teams?
Select one.

A) Team members are from about the same hierarchical level.
B) Although team members cross functions they come from the same work area.
C) Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.
D) Team members are from a vertical cross-section of the organization.


4. Which team consists of employees from about the same hierarchical level but from different work areas who come together to accomplish a common task?
Select one.

A) Problem-solving team
B) Cross-functional team
C) Self-managed work team
D) Semi-virtual team


5. When organizing a team to develop a new quality control system, management wanted to assign team members having characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Choose 1 answer

A) Group performance evaluation, absence of conflict, and members who fill role demands
B) A climate of trust, members who fill role demands, and a large team size
C) A manageable level of conflict, members who are conscientious, and effective leadership
D) Group performance evaluation, members who score low on the personality characteristic of extroversion, and effective leadership


Solutions:

Question # 1
Answer: C
Question # 2
Answer: D
Question # 3
Answer: A
Question # 4
Answer: B
Question # 5
Answer: C

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