Passing exam with 1z0-981 latest training materials
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Updated: Sep 19, 2026
No. of Questions: 73 Questions & Answers with Testing Engine
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Oracle 1z0-981 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials |
| Exam Number: | 1Z0-981 |
| Related Certifications: | Oracle CX Cloud Service Certification Oracle Customer Experience Cloud Certification |
| Exam Duration: | 120 minutes |
| Real Exam Qty: | 60-70 |
| Certificate Validity Period: | Retired / No longer actively offered (historical Oracle certification) |
| Exam Format: | Multiple Response, Multiple Choice |
| Available Languages: | English |
| Passing Score: | 65-70% |
| Exam Price: | USD 245 |
| Recommended Training: | Oracle CX Cloud Training |
| Exam Registration: | Oracle Certification Registration |
| Sample Questions: | Oracle 1z0-981 Sample Questions |
| Exam Way: | Online proctored or testing center (Oracle Testing Center / Pearson VUE depending on region and availability at time of offering) |
| Pre Condition: | No strict prerequisite officially required; recommended familiarity with Oracle CX Cloud Service and contact center operations. |
| Official Syllabus URL: | https://education.oracle.com/ |
Oracle 1z0-981 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Integration and Extensibility | - External system integration
|
| Cross-Channel Contact Center Fundamentals | - Contact center architecture and components
|
| Reporting and Analytics | - Performance monitoring
|
| Routing and Work Distribution | - Routing rules and policies
|
| System Configuration and Administration | - Platform setup
|
Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:
Which three statements are true about add-ins?
- A. They can be added to the Custom Portal area of Oracle Service Cloud.
- B. They can be designed to create visual components and not perform any integrations.
- C. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.
- D. They always run locally on the machines on which the desktop application runs.
- E. They always run locally to access local data.
- F. They are the visual areas of Oracle Service Cloud Agent Desktop.
Correct Answer: C,D,F 🗳️
Which statement is true about the JavaScript API?
- A. It Is available as JavaScript objects and can be exposed through browser controls in a workspace.
- B. It is available when you use the Connect Common Object Model CCOM for API operations.
- C. It cannot be used in Custom Object workspaces.
- D. It comes with in-built exception handling.
Correct Answer: A 🗳️
In which two scenarios would you use multiple interfaces?
- A. When your portal needs the support of different channels for login
- B. When multiple languages need to be supported
- C. When your business operates in different lines of business
- D. When new business processes need to be supported other than the standard contact center
- E. When you need multiple channels enabled such as email, chat, and web self-service
Correct Answer: B,C 🗳️
You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?
- A. Configuring advanced routing
- B. Clicking Request Chat on the Live Media bar
- C. Deselecting the Pull Chat check box in the agent's profile
- D. Requesting Chat from File > Options > View Options
- E. Fixing the chat workspace
Correct Answer: B,E 🗳️
Which four view modes are available in the Report Editor?
- A. Layout View
- B. Graphical View
- C. Report View
- D. Data Set View
- E. Design View
- F. Database View
Correct Answer: A,C,D,E 🗳️
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