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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following is a core element to facilitating a focus group?

A) The group generates quantitative information.
B) The group includes a minimum of 25 people.
C) The group discusses multiple topics.
D) The group has a trained moderator.

2. Who is required to be named in a resolution letter in response to a patient grievance?

A) The nurse manager of the unit where the patient stayed
B) The hospital contact person
C) The nurses and doctors who cared for the patient
D) The chief experience officer of the hospital

3. Which of the following can ONLY be achieved through qualitative data collection methods?

A) Measuring a healthcare organization's performance on patient satisfaction
B) Identifying top opportunities for patient experience improvement
C) Determining the healthcare priorities of the community served
D) Understanding why patients feel a certain way about their care experiences

4. Administrators voice concern that physicians in a medical practice group seem stuck at the same scores on patient experience surveys. What is the BEST next step for the patient experience professional to build engagement and move forward with improvement actions?

A) Work with the front-line team and survey vendor to improve survey response rates.
B) Publicly share individual physician patient experience scores and percentile rankings.
C) Meet with medical practice leaders to learn their expectations and identify physician leaders within the practice.
D) Share improvement tips focused on communicating with patients.

5. What is the median for this group of numbers?
13, 18, 13, 14, 13, 16, 14, 21, 13

A) 14
B) 15
C) 18
D) 13

Solutions: