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Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

1. An energy company was recently onboarded on Energy and Utilities Cloud. They want to launch a customer service portal that provides customers with a 360-degree view of their energy and utility accounts and includes guided processes for common actions.
Which Energy and Utilities Cloud application should they use?

A) Customer Acquisition Management
B) Utility Self-Serve Portal
C) Experience Self-Serve Portal
D) Energy and Utilities Contact Center Console

2. An existing Salesforce customer has built a data model with many custom objects for their call center operations.
How can the customer use OmniStudio to improve the agent experience?

A) OmpiStudio can be used with custom objects but will need to be migrated to the Energy and Utilities Cloud data model.
B) Certain agents can use Energy and Utilities Cloud OmniStudio and Data Model, while other agents da nat.
C) OmniStudio can be used without leveraging the Energy and Utilities Cloud data model.
D) The Energy and Utilities Cloud data model is required for OmniStudio.

3. A multinational energy company distributes energy to several countries with different tariffs. For their Energy and Utilities Cloud implementation, they want to allow each country only to have access to its respective price.
How can this be done with Industries CPQ?

A) One Price Book should be configured for each country, and Advanced Rules need to be configured to make the Price Book eligible only for its respective country.
B) One Price List should be configured for each country, and Context Rules need to be configured to make the Price List eligible only for its respective country.
C) One Price List should be configured for each country, and Advanced Rules need to be configured to make the Price List eligible only for its respective country.
D) One Price Book should be configured for each country, and Context Rules need to be configured to make the Price Book eligible only for its respective country.

4. An energy company is launching a new subscription service in the B2B market that offers an energy consumption consultancy to help customers pay less on their bills. This product will be charged USD $60 monthly.
Which two pricing metadata are needed when defining this price with Industries CPQ?

A) A Price List Entry, with amount as $60. currency as USD and charge type as Recurring
B) A Pricing Plan Entry, with type as Price and charge type as Recurring
C) A Pricing Variable, with type as Price and charge type as Recurring
D) A Price Book Entry, with amount as $60. currency as USD and charge type as Recurring

5. A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?

A) Energy and Utilities Cloud for Digital Experience User
B) Energy and Utilities Base Service
C) Energy and Utilities Base for Digital Experience Partner
D) Energy and Utilities Base

Solutions: