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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Northern Trail Outfitters an online clothing store has recently enabled the Loyalty Program. Which objects count toward data storage capacity?

A) Person Account, Loyalty Member Tier, Orders, Loyalty Program Members
B) Person Account, Email Messages, Transaction Journals, Loyalty Member Currency
C) Person Account, Loyalty Ledgers, Cases, Loyalty Program Currency
D) Person Account, Orders, Loyalty Program Members, Transaction Journals

2. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
B) This functionality does not exist in Salesforce Loyalty Management.
C) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
D) Link a promotion to a campaign and associate a segment to the campaign

3. A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page

A) Assign user access to the analytics for Loyalty role.
B) Assign access by checking CRM Analytics plus user
C) Assign user access to permission sets for analytics for Loyalty.
D) Assign the user the analytics profile for analytics for Loyalty.

4. In which two scenarios should an Administrator use member engagement attributes?

A) Member enrolls in "welcome aboard" promotion for free surprise gift every quarter.
B) Member buys apparel online and gets 400 bonus points if the member belongs to Gold Tier only.
C) Member is eligible for 'Bonus days" if the member constantly speeds more than $500 each month for a year.
D) Member attends three trainings between March 1st and April 30th to get 200 bonus points.

5. For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?

A) Add the loyalty Program Members' related list on the Case page layout
B) Add the 'Cases' related list on the Loyalty Program Member page layout
C) Add the 'Associate Program Member' action on Case page layout
D) Add the 'Create Case' action on the Loyalty Program Member page layout

Solutions: