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Last Updated: Oct 14, 2026
No. of Questions: 143 Questions & Answers with Testing Engine
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: ITIL Guiding Principles | 15-19% | - Start where you are - Optimize and automate - Collaborate and promote visibility - Focus on value - Keep it simple and practical - Think and work holistically - Progress iteratively with feedback |
| Topic 2: ITIL Service Value System | 13-17% | - The service value chain - Inputs, outputs, and activities of the service value chain - Interaction between the service value chain and the guiding principles |
| Topic 3: Introduction to ITIL | 2-4% | - Purpose of the ITIL Foundation qualification - Key concepts of service management |
| Topic 4: ITIL Practices | 34-38% | - Technical management practices - Service management practices - General management practices |
| Topic 5: ITIL Service Management Framework | 2-4% | - ITIL guiding principles - ITIL service value system (SVS) - The four dimensions of service management |
| Topic 6: The Four Dimensions of Service Management | 13-17% | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
What is the MAIN purpose of the 'discover' activity?
- A. To secure and allocate resources efficiently
- B. To develop and test digital productsTo develop and test digital products
- C. To align product capabilities with consumer needs and strategy
- D. To maintain and monitor digital products
Correct Answer: C 🗳️
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Which is an activity of the 'problem management' practice?
- A. Prioritization of problems based on the risk that they pose
- B. Authorization of changes to resolve the cause of problems
- C. Resolution of incidents in a time that meets customer expectations
- D. Restoration of normal service operation as quickly as possible
Correct Answer: A 🗳️
How does the 'information and technology' dimension support effective product and service management?
- A. By defining organizational roles and responsibilities needed for product development
- B. By enabling the use of data, information, and technology required to deliver services
- C. By defining workflows and activities required for product development
- D. By managing relationships with external suppliers
Correct Answer: B 🗳️
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Which term describes 'what an organization does for its consumers and other stakeholders and why?
- A. Operating model
- B. Value chain
- C. Value stream
- D. Organization's purpose
Correct Answer: D 🗳️
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An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?
- A. Average cost per service request
- B. Success rate of releases deployed into the live environment
- C. Number of ideas generated for new services
- D. Percentage of value streams mapped
Correct Answer: B 🗳️
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