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Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is the MAIN purpose of the 'discover' activity?

A) To secure and allocate resources efficiently
B) To develop and test digital productsTo develop and test digital products
C) To align product capabilities with consumer needs and strategy
D) To maintain and monitor digital products

2. Which is an activity of the 'problem management' practice?

A) Prioritization of problems based on the risk that they pose
B) Authorization of changes to resolve the cause of problems
C) Resolution of incidents in a time that meets customer expectations
D) Restoration of normal service operation as quickly as possible

3. How does the 'information and technology' dimension support effective product and service management?

A) By defining organizational roles and responsibilities needed for product development
B) By enabling the use of data, information, and technology required to deliver services
C) By defining workflows and activities required for product development
D) By managing relationships with external suppliers

4. Which term describes 'what an organization does for its consumers and other stakeholders and why?

A) Operating model
B) Value chain
C) Value stream
D) Organization's purpose

5. An organization wants to evaluate how well the 'transition' value chain activity is performing.
Which metric would best support this evaluation?

A) Average cost per service request
B) Success rate of releases deployed into the live environment
C) Number of ideas generated for new services
D) Percentage of value streams mapped

Solutions: