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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

Question 1

Welche der folgenden Ziele verfolgt das Lieferantenmanagement?
1. Verhandlung und Vereinbarung von Verträgen
2. Aktualisierung der Lieferanten- und Vertragsdatenbank
3. Planung eines möglichen Abschlusses, einer Verlängerung oder Verlängerung von Verträgen
4. Verwaltung der Beziehungen zu internen Lieferanten

A. Keine der oben genannten
B. nur 1, 3 und 4
C. nur 2, 3 und 4
D. nur 1, 2 und 3

Question 2

Welcher der folgenden Punkte ist KEIN Zweck des Service-Übergangs?

A. Schulung und Zertifizierung im Projektmanagement
B. Zum Planen und Verwalten der Kapazitäts- und Ressourcenanforderungen zum Verwalten einer Version
C. Qualitätswissen zu Change, Release und Deployment Management bereitstellen
D. Damit ein Dienst verwaltet, betrieben und unterstützt werden kann

Question 3

Wann kann ein bekannter Fehlerrekord ausgelöst werden?
1. Zu jeder Zeit, wenn es sinnvoll wäre, dies zu tun
2. Nachdem eine Problemumgehung gefunden wurde

A. nur 2
B. Beides
C. 1 nur
D. Keines der oben genannten

Question 4

Wie funktioniert Problem Management mit Change Management?

A. Indem Sie mit Benutzern zusammenarbeiten, um deren IT-Konfigurationen zu ändern
B. Durch Verhandlungen mit dem Incident Management über Änderungen in der IT zur Problemlösung
C. Durch die Installation von Änderungen zur Behebung von Problemen
D. Durch Ausgabe von RFCs für permanente Lösungen

Question 5

Wofür wird ein RACI-Modell verwendet?

A. Konfigurationselemente aufzeichnen
B. Rollen und Verantwortlichkeiten definieren
C. Überwachungsdienste
D. Leistungsanalyse

Solutions: