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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

Question 1

Which of these is the BEST description of a release unit?

A. The smallest part of a service or IT infrastructure that can be independently changed
B. The portion of a service or IT infrastructure that is normally released together
C. The portion of a service or IT infrastructure that is changed by a particular release
D. A metric for measuring the effectiveness of the Release and Deployment Management process

Question 2

Which processes review Underpinning Contracts on a regular basis?

A. Supplier Management, Demand Management and Service Level Management
B. Demand Management and Service Level Management
C. Supplier Management and Demand Management
D. Supplier Management and Service Level Management

Question 3

Which of the following areas would not be supported by a Service Design tool?

A. Strategy design
B. Software design
C. Environment design
D. Process design

Question 4

Who is responsible for defining key performance indicators (KPIs) for change management?

A. The continual service improvement manager
B. The service owner
C. The change management process owner
D. The change advisory board (CAB)

Question 5

Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual Cis
4.Approving finance for the purchase of software to support service asset and configuration management

A. All of the above
B. 3 and 4 only
C. 1, 2 and 3 only
D. 1, 2 and 4 only

Solutions: