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Last Updated: Jul 24, 2026
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| Section | Objectives |
|---|---|
| Financial Services Processes | - Sales and service process automation - Wealth and insurance workflows |
| Financial Services Cloud Fundamentals | - Industry use cases in banking and insurance - Core concepts and value proposition of Financial Services Cloud |
| Security, Reporting, and Integration | - Data security and sharing models - Integration with Salesforce ecosystem tools - Reporting and dashboards in Financial Services Cloud |
| Client and Customer Management | - Relationship Groups and role modeling - Client lifecycle management processes |
| Data Model and Architecture | - Financial accounts and household structures - Accounts, Contacts, Households, and Relationships |
1. Lake Tahoe Bank wants their customer reps to be able to see client records such as Person Accounts, but want to restrict access to Financial Accounts to protect the privacy of theirclients. Which two steps can an admin take to ensure that all users see Person Accounts, but only specific users can view Financial Accounts?
A) Change Organization-wide Defaults (OWD) shanng on the "Financial Accounts' object toPublic Read
/Write'.
B) Change Organization-wide Defaults (OWD) sharing on the 'Person Accounts" object to 'Controlled by Parent.
C) Change Organization-wide Defaults (OWD) sharing on the 'Financial Accounts* object to Private'.
D) Grant users access to the Financial Account object with permission set
2. During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:
1. Brokers are treated individually, even if they are associated with the same company.
2. Brokersshould never have access to other brokers' data.
3. Brokers can nominate their assistants to access the broker portal.
4. An assistant can sometimes work for multiple brokers.
Which two considerations should the consultant consider regarding the data model?
A) Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group 1-1 Account to model their company.
B) Brokers should be modeled as Contact and the Broker company should be modeled as Account,even if they're a legal entity '-' individually.
C) The Broker Assistant should bemodeled as a Contact. Then, use Contact to Contact association if they need work for multiple D Brokers.
D) The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.
3. What step is required to give users access to the FinancialServices Cloud Commercial Banking features?
A) Update Industries Settings to give users access to the Commercial Banking Console Lightning app.
B) Assign permission sets to give users access to the Commercial Banking Console Lightning app.
C) Update theuser profiles to give users access to Financial Services Cloud objects
D) Install the Commercial Banking Managed Package
4. A bank needs help with many of its processes taking too long to complete. Many of its challenges are due to issues with handoffs between teams. The challenges also include users transferring control to the wrong person or team or forgetting to transfer it at all.
Which two Financial Services Cloud capabilities should help address these challenges?
A) Action Plans
B) Roll-up Summaries
C) Financial Accounts
D) Omni Scripts
5. A bank recently sold its wealth management division and wants to improve its customers' digital experience.
The bank engaged Salesforce Professional Services to upgrade its existing Salesforce CRM to Financial Services Cloud and deliver its Bank of the Future vision.
Which three expected outcomes can serve as return on investment (ROI) justifications to the bank's chief financial officer (CFO)and investment committee?
A) Unify and improve team collaboration by sharing and managing customer leads and referrals across multiple lines of business at the bank to drive customers' financial needs and deepen client relationships.
B) Deliver connected and personalized digital experiences to the bank's customers thanks to a 360-degree view of its customer data consolidating multiple customer databases and sources from diverse channels at the bank.
C) Simplify the client onboarding process with proper tools to streamline customer discovery and internal reviews through renewal.
D) Modernize client-advisor experiences from engagement to relationship management to effectively drive long-term, trusted relationships.
E) Manage policy holder's interactions with customer service agents intelligently through the underwriting process.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: A,D | Question # 5 Answer: A,B,D |
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